In the process of merging digital and physical, accelerated by the pandemic, the store remains always open, even when it is closed and the customer needs you.
We help you to conceive, design and implement new ways of communicating and selling remotely, paying particular attention to humanisation, which depends on the design of the experience, not on the tools used.
Digitising a customer relationships does not exclude humanity, on the contrary, it enhances it. Therefore it is not enough just to take care of the e-commerce interface, it is essential to provide complete, personalised and engaging remote interaction methods.
In real terms, this can mean, for example, planning a video call meeting in its various forms starting from online appointments and remote assistance, with the possibility of viewing and choosing products, asking questions and receiving advice. From here we can get to live shopping, the new frontier of online commerce with a broadcast approach, halfway between entertainment and sales.
Ideal for brands that want to offer a remote shopping experience, giving customers the feeling of buying as if they were in a boutique.
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